Return & Exchange

RETURN BY MAILS

You must ship back all returnable item within 7 business days from the day that you received your item. Exchange of money are strictly not allowed. We do ONLY provide exchanges in size & colours.As an online business, we aim to provide a return service that is totally hassle-free for you.

4 STEPS EASY RETURN

Step 1 : Complete the return form from your invoice. (Please make sure your order no. is correct and include your invoice).
Step 2 : You will receive an email confirming that your return request has been received.
Step 3 : Pack and secure your item(s) in its original package.
Step 4 : Send back your item(s) to the address listed.

 

** The cost of returning the item(s) to US is YOUR responsibility.

Item(s) must be returned in new, unworn and unwashed condition. They must also be returned with their original packaging and all of its content (if applicable). Once we received your package, you return/exchange will be processed within 7 business days. You will be notified via email.

 

** The cost of returning the item(s) to YOU is OUR responsibility.

ALL CLEARANCE ITEMS AND ON SALE ITEMS ARE NON- RETURNABLE AND NON-EXCHANGEABLE. ALL EXCHANGES ARE FINAL.

 

Please return your purchase to the following address:

Ecomac Enterprise (SA0534148-P)

No.117A, Jalan Kenari 23,
Bandar Puchong Jaya,
47100 Puchong,
Selangor Darul Ehsan, Malaysia.

We are always here to help, if you have any questions, please email to solesimpleshoe@gmail.com or call our customer service team at +603 8076 9184

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